Manage the day-to-day performance of the customer-facing AI agent (Fin) and ensure quality-adjusted automation rates improve month over month.
Own the Help Center content end-to-end, including taxonomy, article templates, and AI-retrieval writing standards.
Operate the content flywheel that turns every wrong or missing AI answer into a published fix.
15Five is an AI-powered performance management platform built for business impact. It is a high-performance, high-purpose remote startup with a focus on high standards and high support.
Define the Knowledge Management vision, strategy, and roadmap across internal and external content.
Lead and develop a team of Knowledge Managers while championing Knowledge-Centered Service (KCS) practices.
Co-own the AI Assistant's self-service experience and develop localization strategies for Help Center content.
A growing remote-first B2B SaaS company that builds customer-focused knowledge systems. The culture emphasizes collaboration, continuous learning, and leveraging AI for better self-service experiences.
Own the vision, structure, and governance of a customer education content ecosystem.
Transform existing resources into a scalable knowledge infrastructure for customer success.
Establish repeatable processes for content creation, review, maintenance, and improvement.
They are an AI-powered financial technology company transforming finance teams through intelligent automation and software integrations. They are a growing international team that values collaboration, ownership, innovation, and long-term professional development.
Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.
Own the OneImaging knowledge base as the single source of truth, including content lifecycle, governance, and architecture.
Map and document the end-to-end member journey across processes, systems, and teams to drive product improvements.
Partner with Product to translate journey pain points and knowledge gaps into clear product opportunities.
OneImaging provides a concierge approach to radiology services, offering a premium network of over 5,000 vetted providers across 48 states that reduces imaging costs by 60-80%. The company is focused on transparent, affordable healthcare access and values data-driven, member-centered problem solving.